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Carrier Earnings Policy

Effective Date: 3 July 2026 · Version 2.0

Vyete does not process, hold, or disburse payment for deliveries. You are paid directly by the party that requested the delivery — the Shop (for Order Deliveries and Shop Ferry Requests) or the Customer (for Personal Ferry Requests) — using whatever method you agree with them. This Policy explains the reference rate structure the Platform displays to help both sides agree a fair fee, and what remains true now that Vyete is not in the payment path. It forms part of the Carrier Distribution Agreement.

1. Reference Rate Structure

The Platform displays a reference delivery fee for every run, made up of:

| Component | Description | |---|---| | Base Delivery Fee | Reference fee for a completed delivery run | | Distance Supplement | Additional reference amount for runs exceeding the base distance threshold | | Peak Demand Multiplier | Reference multiplier applied during high-demand periods | | Tip | Optional gratuity the Customer may add directly for you |

These figures are shown in the Carrier app before you accept a run so both you and the requesting party have a consistent, transparent starting point — but the actual amount paid, and how it's paid, is agreed and settled directly between you and the requesting party. Vyete does not guarantee, collect, or disburse the reference amount.

2. Base Delivery Fee

2.1 How the Reference Fee Is Set

The reference fee for each run is calculated at the point of offer and displayed in the Carrier app before acceptance, based on:

  • The distance from pickup to drop-off.
  • The transport mode category applicable to the run.
  • The category of goods (standard, bulky, cold-chain, high-value).
  • Current supply and demand conditions.

2.2 Run Types

| Run Type | Description | |---|---| | Last-Mile (Standard) | Single consumer delivery within 5 km | | Last-Mile (Extended) | Consumer delivery 5–15 km | | Multi-Drop | Up to 10 drops per run, routed by the app | | Brand-to-Shop | Warehouse to shop distribution runs | | Express | Priority delivery under 60 minutes |

3. Distance Supplement and Peak Demand Multiplier

Where a run exceeds the base distance threshold, or falls in a high-demand window, the app adds a reference supplement or multiplier to the displayed fee — visible before you accept. These adjust the reference figure shown to the requesting party; they are not a payment made by Vyete.

4. Cancellations and Failed Deliveries

The following are platform-wide expectations for what a requesting party should pay you when a run doesn't complete as planned — agree the specifics directly, as Vyete is not the payer:

| Scenario | Suggested Compensation | |---|---| | Run cancelled by the requesting party before pickup | 50% of the reference base fee | | Carrier unable to collect (Shop fault, documented) | 100% of the reference base fee | | Failed delivery (genuine attempt, not Carrier fault) | 100% of the reference base fee; return-trip fee if applicable | | Failed delivery (Carrier fault, no attempt made) | No fee owed | | Carrier cancelled after pickup commenced | No fee owed; incident reviewed under the Code of Conduct |

Carrier-initiated cancellations count against your completion rate metric, which affects tier status and access to premium runs regardless of how the underlying payment was resolved.

5. Tips

Customers may add an optional tip directly for you at the point of contact. Tips go straight to you — Vyete has no involvement in a tip and takes no cut of it. Tips are non-negotiable; you must not solicit additional tips beyond what a Customer offers.

6. Liability Deductions

Where you're found responsible, after investigation, for a lost or damaged consignment, or for a cash-on-delivery shortfall you were responsible for collecting, you are liable to the affected party (Shop or Customer) directly for that amount — this is a liability between you and them, not a deduction Vyete makes from any payment, since Vyete holds none of your delivery earnings. Vyete will notify you in writing before recording a liability finding against your record and give you an opportunity to respond.

7. Equipment and Platform Access Fees

Where Vyete supplies equipment (e.g., insulated bags, branded kit) or charges a programme access fee in a given market, that is billed by Vyete directly to you, separately from any delivery earnings — Vyete does not net it against delivery fees it never held.

8. Activity Statements

A statement of your completed runs, reference fees shown, and tips recorded (where visible to the Platform) is available in the Carrier app for your own records and reconciliation. This is an activity log, not a payment statement — Vyete did not disburse the amounts shown. Statements are retained in the app for 24 months.

9. Delivery Quality Queries and Disputes

Disputes about delivery quality, fault attribution, or loss/damage are handled under the Delivery Policy, not this Policy. Payment amount disagreements between you and the requesting party are yours to resolve directly with them; Vyete's Trust & Safety team can assist if a Shop or Customer is unresponsive, via [email protected].

10. Tax

Carriers are independent contractors, solely responsible for declaring earnings to the relevant tax authority and paying any applicable income or self-employment tax. Since Vyete never holds your delivery earnings, it has no basis to withhold tax from them and does not do so. Vyete will provide your activity statements on request to assist with your own tax filings.

11. Contact

Carrier support: [email protected]