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Payment Terms

Effective Date: 1 January 2026 · Version 1.0 · Applies To: All Users engaging in financial transactions on the Platform

These Payment Terms govern all financial transactions on the Vyete Platform, including product purchases, delivery fees, subscription charges, platform commissions, and payouts to Merchants, Tour Operators, and Couriers.

1. Accepted Payment Methods

| Method | Coverage | Processing Time | |---|---|---| | M-Pesa (Safaricom) | Kenya | Immediate | | Visa / Mastercard (debit or credit) | International | Immediate (subject to bank) | | Airtel Money | Kenya, select regions | Immediate | | USSD wallet | Kenya | Immediate |

Accepted methods may vary by region. Vyete does not accept cash payments. Additional payment methods may be added or removed with 14 days' notice.

2. Security

  • Vyete partners with PCI-DSS-compliant payment processors for all card transactions.
  • Card numbers are never stored by Vyete; only tokenised references are retained.
  • M-Pesa and mobile money transactions are processed through licensed payment service providers.
  • All payment data is transmitted over TLS-encrypted connections.

3. Payment Lifecycle

Product Orders

| Stage | Trigger | Action | |---|---|---| | Authorisation | Customer submits checkout | Full order amount reserved | | Capture (per sub-order) | Merchant accepts sub-order | Product amount for that sub-order charged | | Delivery fee capture | Driver picks up from Merchant | Delivery fee charged | | Escrow release | Delivery confirmed (Proof of Delivery) | Merchant and Courier payouts initiated | | Authorisation release | Merchant rejects sub-order | Reserved amount freed (3–5 business days) |

Personal Ferry Requests

| Stage | Trigger | Action | |---|---|---| | Quote | Customer requests delivery | Delivery fee quoted | | Authorisation | Customer accepts quote | Fee reserved | | Capture | Driver picks up parcel | Fee charged | | Payout | Delivery confirmed | Courier payout initiated (less commission) | | Release | Delivery fails after all attempts | Reserved amount released; Courier fee forfeited per policy |

Merchant Courier Subscriptions

| Stage | Trigger | Action | |---|---|---| | Subscription created | Merchant subscribes to Courier plan | Monthly plan fee charged immediately for first month | | Monthly renewal | Plan anniversary date | Renewal charge on the same day each month | | Overage charge | Merchant exceeds monthly delivery allowance | Per-delivery overage rate charged per excess delivery | | Cancellation | Merchant cancels subscription | No further charges; no refund of current period |

4. Platform Commission Rates

| Transaction Type | Commission Rate | Basis | |---|---|---| | Product sale | 8% | Merchant's listed product price (excl. delivery fee) | | Delivery fee (all types) | 12% | Gross delivery fee charged | | Courier subscription plan | 10% | Monthly plan fee | | Tour experience booking (standard) | 15% | Booking value | | Tour experience booking (custom group) | 12% | Booking value | | Tour experience booking (seasonal campaign) | 17% | Booking value |

Commission rates may be adjusted with 30 days' advance written notice.

5. Merchant Payouts

Payout Calculation:

Merchant Payout = Product Sale Amount − Vyete Commission − Approved Refunds

| Plan | Payout Frequency | |---|---| | Standard | Weekly; every Wednesday for prior week's settled transactions | | Pro | Daily T+1 (next business day after settlement) |

Minimum payout threshold: KES 500. Smaller balances roll into the following cycle.

6. Courier Payouts

Payout Calculation:

Courier Payout per Delivery = Delivery Fee Charged − Vyete Commission
Courier Payout per Subscription = Plan Monthly Fee − Vyete Commission

Payouts are processed weekly every Wednesday for all settled deliveries and subscriptions from the prior week.

7. Tour Operator Payouts

Payouts are processed 2 business days after tour completion date. Minimum payout threshold: KES 500. Refer to Commission & Payouts for full detail.

8. Taxes

Withholding Tax

Where required by KRA regulations, Vyete deducts withholding tax from payouts at the applicable rate and issues a monthly withholding tax certificate.

VAT

  • Vyete's platform commission is subject to VAT at the applicable rate (included in commission rates above).
  • Merchants, Tour Operators, and Couriers are responsible for VAT on their own sales and fees.
  • Vyete issues monthly tax invoices covering its own charges to each Merchant, Courier, and Tour Operator.

9. Refunds and Reversals

Approved Customer refunds are charged against the Merchant or Courier account. Refund reversals are deducted from the next payout cycle. Where payout balance is insufficient, a negative balance is carried forward and offset against future earnings.

For full refund and returns detail, see the User Refund Policy and Merchant Refund Obligations.

10. Dispute Resolution

Customers who dispute a charge must first raise it in the Platform. Merchants and Couriers who dispute a payout amount must do so within 14 days of the payout date through the Dashboard.

Customers who raise a chargeback directly with their bank or card issuer without first using the platform dispute system may incur a chargeback administrative fee of KES 2,000 per incident, and the relevant Merchant or Courier payout may be frozen pending investigation.

11. Fraud Prevention

Transactions flagged as high-risk may be held for manual review (up to 48 hours), declined, or reversed after confirmation. Users who engage in payment fraud — including chargeback fraud — will have their accounts permanently terminated and may be reported to relevant authorities.

12. Currency

All transaction amounts are displayed in the Customer's selected currency. Where currency conversion is required for payouts, the mid-market exchange rate at settlement plus a 1.5% conversion fee applies.

13. Governing Law

These Payment Terms are governed by the laws of the Republic of Kenya. Disputes shall be resolved in the courts of Nairobi, Kenya.

14. Contact

Payment and billing enquiries: [email protected]