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Booking Policy

Effective Date: 8 May 2026 · Version 1.0

This Booking Policy governs the reservation and scheduling of services or time-slotted products offered by shops on the Vyete platform.

1. Scope

This policy applies to any order that involves a reserved time slot, appointment, or scheduled service (collectively, a "Booking"). Standard product purchases with no time element are governed by the User Terms of Service.

2. Making a Booking

2.1 Availability

Real-time slot availability is displayed on each shop's product or service listing. Availability is subject to change until a Booking is confirmed.

2.2 Confirmation

A Booking is confirmed only when:

  1. You receive a Booking Confirmation email from Vyete, and
  2. Your payment or deposit is successfully processed.

A pending status does not constitute a confirmed Booking.

2.3 Booking Information

You are responsible for providing accurate Booking details including date, time, number of participants, and any special requirements. Changes after confirmation are subject to Section 4.

3. Payment and Deposits

3.1 Full Payment

Most Bookings require full payment at the time of booking. The total amount charged is displayed before you confirm.

3.2 Deposit Bookings

Some shops require a deposit. Where a deposit is taken:

  • The deposit is deducted from your final balance.
  • The remaining balance is due as specified in the Booking Confirmation.
  • Failure to pay the balance may result in cancellation and forfeiture of the deposit.

3.3 Pricing

Prices for bookable services are inclusive of applicable taxes. Prices are set by the shop and may vary between time slots.

4. Changes to a Booking

4.1 How to Request a Change

Changes (date, time, participant count) must be requested via Orders → Manage Booking in your account, or by contacting the shop directly through the Platform messaging system.

4.2 Change Window

Changes are permitted up to 48 hours before the scheduled start time, subject to availability. Changes within 48 hours are at the shop's discretion.

4.3 Price Adjustments

If a change results in a higher price, the difference will be charged to your payment method. If it results in a lower price, a refund of the difference will be issued.

5. Cancellation and Refunds

5.1 Cancellation Tiers

| Notice given before start time | Refund | |---|---| | More than 72 hours | 100% | | 24 – 72 hours | 50% | | Less than 24 hours | No refund |

The cancellation tier applicable to your Booking is stated in the Booking Confirmation. Some shops may offer more generous terms; these will override the table above if stated at checkout.

5.2 How to Cancel

Cancel via Orders → Manage Booking → Cancel. Cancellations must be submitted through the Platform to be eligible for a refund. Contacting the shop directly does not initiate the refund process.

5.3 Non-Refundable Bookings

Bookings explicitly marked as non-refundable at checkout are not eligible for a refund regardless of the notice given, except in the circumstances outlined in Section 6.

5.4 Refund Processing

Approved refunds are credited to your original payment method within 7 business days.

6. Cancellation by the Shop or Vyete

If a confirmed Booking is cancelled by the shop or Vyete:

  • You will receive a full refund including any booking fees.
  • Vyete will make reasonable efforts to find a comparable alternative at your request.
  • You are under no obligation to accept an alternative.

7. No-Show Policy

If you fail to attend a Booking at the confirmed time without cancelling:

  • No refund will be issued.
  • The full amount charged will be retained by the shop.
  • Repeated no-shows may result in restrictions on your account.

8. Force Majeure

Neither Vyete nor the shop is liable for cancellations caused by circumstances beyond their reasonable control (e.g., severe weather, government-imposed restrictions, public health emergencies). In such cases, Vyete will offer a full refund or rescheduling credit at your choice.

9. Disputes

Disputes relating to Bookings should be raised within 14 days of the scheduled date via Help → Dispute a Booking in your account. Vyete will mediate between you and the shop and issue a final decision within 10 business days.

10. Changes to This Policy

Vyete may update this Booking Policy. Material changes will be communicated in accordance with the User Terms of Service.

11. Contact

For Booking-related enquiries: [email protected]