Experience Space Terms

Effective Date: 1 January 2026 · Version 1.0 · Applies To: Shop Operators who have activated the Experience Space

The Vyete Experience Space is an optional feature that allows a registered Shop to list, manage, and take bookings for experiences and activities alongside their standard product offerings. These Experience Space Terms govern the obligations of Shop Operators ("you") who activate this feature.

These Terms supplement your Shop Terms and Conditions and the Experience Provider Terms, which set out the safety, listing, and conduct obligations that apply once you activate the Experience Space. In the event of a conflict, the Experience Provider Terms take precedence in matters relating to the safe delivery of experiences and payouts; these Shop Terms take precedence in matters relating to shop administration and brand verification.

1. Activating the Experience Space

To activate the Experience Space within your shop, you must:

1. Hold a valid Tourism Regulatory Authority (TRA) licence (Republic of Kenya) or equivalent in your country of operation.
2. Hold adequate public-liability insurance covering your guided experiences (minimum KES 5,000,000 per incident).
3. Submit your TRA licence number and insurance certificate through the Shop Dashboard under Settings → Spaces → Experience Space.
4. Accept these Experience Space Terms.

Vyete reviews your application within 5 business days. You may not list experiences or accept bookings until activation is confirmed.

2. Your Obligations

By activating the Experience Space, you accept all obligations set out in:

• These Experience Space Terms.
• The Experience Provider Terms, which govern listing content, booking conduct, customer data, and safety for the Experience Space.
• The Experience Listing Requirements for the Experience Space.
• The Booking & Cancellation Policy for the Experience Space.
• The Safety & Guide Standards.
• The Prohibited Experiences policy.
• The Acceptable Use Policy.

3. Payout for Experience Space Revenue

Experience Space bookings are subject to the 15% platform commission on booking value (12% for custom group bookings; 17% for seasonal campaign bookings), per the Commission & Payouts policy — unlike your product sales, Vyete does process payment for Experience Space bookings and pays out your net proceeds directly.

Experience Space payouts follow their own cycle, set out in Commission & Payouts — this is separate from your product sales, which Vyete does not process or pay out at all (see the Payout & Settlement Policy).

4. Suspension of the Experience Space

Vyete may deactivate your Experience Space independently of your shop account if:

• Your TRA licence or public-liability insurance lapses.
• A safety incident occurs that is under investigation.
• Your experience listings or operations are found to violate the safety, prohibited experience, or guide standards policies.

Suspension of the Experience Space does not affect your ability to operate your shop's Sales Space.

5. Deactivating the Experience Space

You may deactivate the Experience Space at any time through Settings → Spaces → Experience Space → Deactivate. Pending bookings must be honoured or cancelled with full refunds before deactivation is complete. Outstanding Experience Space payouts are settled at the next regular cycle.

6. Governing Law

These Experience Space Terms are governed by the laws of the Republic of Kenya.