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Payout & Settlement Policy

Effective Date: 8 May 2026 · Version 1.0

This Policy governs how and when Vyete disburses funds to shop operators following completed sales on the platform. It forms part of the Shop Terms & Conditions.

1. Payout Cycle

1.1 Standard Payout Cycle

Vyete operates a 7-day rolling settlement cycle. Earnings from orders confirmed as delivered and where the buyer's return window has closed are included in the next available payout run.

| Event | Timeline | |---|---| | Order delivered and confirmed | Day 0 | | Buyer return window closes | Day 14 | | Included in next payout run | Next Wednesday after Day 14 | | Funds arrive in your bank/wallet | 1–3 business days after payout run |

The return window for most categories is 14 calendar days. Categories with a 30-day return window (electronics, furniture) have correspondingly delayed settlement.

1.2 Accelerated Payout (Pro and Enterprise Plans)

Shops on Pro or Enterprise plans may apply for a 3-day rolling settlement after 90 days of trading history and a satisfactory performance record. Accelerated payout applications are submitted via [email protected].

1.3 Instant Payout

Shops may request an instant payout of cleared earnings at any time, subject to a 1.2% instant payout fee (deducted from the transferred amount). Instant payouts are available for mobile wallet disbursements only, processed within 30 minutes during business hours.

2. Payout Methods

Vyete supports the following disbursement methods:

| Method | Availability | Typical Processing Time | |---|---|---| | Local bank transfer | All registered regions | 1–3 business days | | Mobile money (M-Pesa, MTN, Airtel, etc.) | Supported markets | Same day (business hours) | | Vyete Wallet | All shops | Instant | | International wire transfer | By arrangement | 3–7 business days |

Your preferred payout method is configured in Shop Dashboard → Settings → Payouts. You may add up to 3 payout accounts and specify split percentages.

2.1 Payout Currency

Payouts are made in the local currency of the shop's registered country. Where Vyete supports multi-currency operations, shops may select from available payout currencies. Currency conversion uses Vyete's daily mid-market rate with a 0.75% conversion fee.

3. Minimum Payout Threshold

A minimum threshold of 500 local currency units applies to automatic scheduled payouts. Where your cleared balance falls below this threshold at payout time, the balance rolls over to the next cycle.

You may override the threshold and request a manual payout at any time for any positive cleared balance, subject to the relevant payout fees (if applicable).

4. Payout Holds

4.1 Circumstances for Holds

Vyete may place a hold on some or all of your payout balance in the following circumstances:

  • Active returns: Funds equivalent to the order value of pending returns are held until the return is resolved.
  • Open disputes: Funds equivalent to the disputed order value are held pending resolution.
  • Risk and fraud review: Vyete's risk systems may flag accounts for temporary hold during investigation. Vyete will notify you within 2 business days and resolve holds within 10 business days absent ongoing investigation.
  • Policy violations: Where Vyete determines a policy breach has occurred, funds may be withheld pending assessment of any damages or refund obligations.
  • Chargeback events: Funds equal to the chargeback amount plus the administration fee are immediately reserved.
  • Regulatory requirement: Applicable law may require Vyete to suspend payouts pending legal proceedings or regulatory enquiry.

4.2 Hold Notifications

Vyete will always notify you by email when a hold is placed, stating the reason, the amount held, and the expected resolution timeline.

4.3 Contesting a Hold

You may contest a hold by emailing [email protected] within 5 business days of notification. Vyete will respond within 5 business days.

5. Deductions from Payouts

The following may be deducted from your payout:

| Deduction | Description | |---|---| | Commission | Per the Fee & Commission Schedule | | Payment processing fees | Per the Fee & Commission Schedule | | Refunds issued | Refunds approved under the Refund Policy | | Chargeback amounts | Customer chargebacks won by the buyer | | Chargeback admin fee | Per chargeback event (see Fee Schedule) | | Subscription fees | Monthly plan fee if not paid separately | | Advertising credits consumed | Where billed via payout deduction | | Promotional adjustments | Discounts funded by Vyete promotions |

A detailed payout statement is available in your dashboard under Finance → Payout History for every disbursement.

6. Payout Statement and Reconciliation

6.1 Statements

A payout statement is generated for each disbursement and emailed to your registered billing contact. Statements include:

  • Gross sales by order.
  • Itemised deductions.
  • Net amount disbursed.
  • Cumulative month-to-date totals.

6.2 Reconciliation Window

You have 60 calendar days from the payout statement date to raise any reconciliation queries via [email protected]. Vyete will not adjust payouts for queries raised after this window absent manifest error.

7. Tax and Withholding

7.1 Shop Responsibility

Shops are responsible for their own tax filings and obligations arising from sales on Vyete. Vyete does not provide tax advice.

7.2 Withholding Tax

Where applicable law requires Vyete to withhold tax on payments to foreign-resident shops, Vyete will deduct the applicable withholding rate and remit it to the relevant tax authority. A withholding tax certificate will be issued to the shop for their records.

7.3 VAT on Fees

Vyete will issue a VAT invoice for its fees where applicable. Shops registered for VAT should provide their VAT number in their account settings.

8. Dormant Balances

Balances held in your payout account that remain uncollected for 12 consecutive months without any account activity are considered dormant. Vyete will email three reminders at 3-month intervals before reclassifying a balance as dormant. Dormant balances may be subject to applicable unclaimed property or escheatment laws.

9. Account Closure and Final Settlement

Upon closure of a shop account (voluntary or by Vyete), a final settlement will be processed after:

  • All outstanding returns and disputes are resolved.
  • Any applicable hold period has elapsed.
  • All outstanding fees have been deducted.

The final settlement is processed within 30 calendar days of the account closure date. Where a negative balance exists at closure, Vyete will invoice the shop for the outstanding amount.

10. Contact

Payout queries: [email protected]

Payout holds and disputes: [email protected]

Tax and withholding: [email protected]