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Commission & Payouts

Effective Date: 1 January 2026 · Version 1.0

This document sets out the commission rates, payout schedule, and financial obligations for Tour Operators registered on the Vyete Platform.

1. Platform Commission

Vyete charges a platform commission on each confirmed and completed booking, deducted from your payout before disbursement.

| Booking Type | Commission Rate | |---|---| | Standard experience booking | 15% of booking value (inclusive of applicable taxes) | | Custom group booking (via in-platform quote) | 12% of booking value | | Seasonal Campaign–promoted booking | 17% of booking value |

Commission rates may be adjusted with 30 days' written notice.

2. Payout Timing

Payouts are processed 2 business days after the tour completion date. No payout is made until after the experience is delivered and the 24-hour post-tour Customer review window opens. For multi-day experiences, the completion date is the final day of the experience.

If a booking is cancelled before the experience takes place, no payout is made. If the Tour Operator cancels a confirmed tour, any payout previously processed is clawed back.

3. Payout Methods

| Method | Currency | Notes | |---|---|---| | M-Pesa Business (Paybill / Till) | KES | Immediate processing | | Bank transfer | KES | Supported banks listed in the Payments Help Centre | | Airtel Money Business | KES | Immediate processing |

Payouts below KES 500 are held over to the next cycle. Accumulated unpaid payouts are disbursed at the end of each calendar month regardless of the minimum threshold.

Changing your registered payout account requires identity re-verification and takes 3 business days to activate.

4. Payout Calculation

Tour Operator Payout = Booking Value − Vyete Commission − Any Approved Refunds

Where a Customer receives a partial or full refund, the corresponding amount is deducted from the Tour Operator payout. If the payout has already been disbursed, the refund amount is deducted from the next payout cycle. A negative balance is carried forward and offset against future earnings.

5. Taxes and Invoicing

5.1 Your Tax Obligations

You are responsible for:

  • Correctly computing and collecting VAT on the booking value where required by law.
  • Remitting all applicable taxes to the Kenya Revenue Authority.
  • Issuing a valid tax invoice or receipt to the Customer for the booking value where required.
  • Maintaining tax records for the statutory retention period (7 years under Kenyan law).

Vyete is not your tax agent and does not provide tax advice. Vyete's Dashboard provides transaction reports to assist with tax filing; these reports do not constitute official tax invoices for your sales.

5.2 Withholding Tax

Where required by Kenya Revenue Authority regulations, Vyete deducts withholding tax from payouts at the applicable rate and issues a withholding tax certificate monthly.

5.3 Vyete Commission Invoice

Vyete issues a monthly tax invoice covering the platform commission charged to you for that calendar month.

6. Disputed Payouts

If you believe a payout is incorrect, raise a dispute within 14 days of the payout date through your Dashboard. Disputes submitted after this window may not be actioned. Vyete will respond within 10 business days.

7. Campaign-Driven Revenue

Where you participate in a Seasonal Campaign through the Vyete Campaign Service, the higher 17% commission rate applies to all bookings attributable to the campaign. You will be informed of the campaign commission rate before activating participation. Campaign commission is separate from any campaign media spend charged under the Campaign and Advertising Policy.